Manager, Life Insurance Business Support

Company Name:
ING Financial Services
Job Title Manager, Life Insurance Business Support
Requisition # 22210BR
Business Unit Voya Financial
Job Family Operations
Position Location Minot - ND
Department Name CS Business Support
No. of Openings 1
Full-Time or Part-Time Full-Time
Relocation Assistance Offered? No
We will consider candidates willing to: Work at Position Location specified above only
Salary Salary Commensurate with Experience
What is Voya?
Voya Financial (NYSE: VOYA), which is rebranding from ING U.S., is a premier retirement, investment and insurance company serving the financial needs of approximately 13 million individual and institutional customers in the United States. Our vision is to be America's Retirement Company and our guiding principle is centered on solving the most daunting financial challenge facing Americans today- retirement readiness.
Working directly with clients and through a broad group of financial intermediaries, independent producers, affiliated advisors and dedicated sales specialists, Voya provides a comprehensive portfolio of asset accumulation, asset protection and asset distribution products and services. With a dedicated workforce of approximately 7,000 employees, Voya is grounded in a clear mission to make a secure financial future possible - one person, one family and one institution at a time.
Key facts about Voya Financial:
Atop-fiveretirement plan provider based on number of plans, participants and assets1
$511 billionof assets under management and administration
A full-service asset manager with93%of fixed-income and84%of equity assets outperforming their benchmarks on a 5-year basis2
Atop-tierindependent broker-dealer network in the U.S.3
Atop-tierprovider of life insurance4
Atop-10medical stop-loss coverage provider in the U.S.5
Voya serves approximately13 millioncustomers through200,000points of distribution
Voya employs approximately7,000people
1Pensions & InvestmentsDefined Contribution Record Keepers Survey, March 2014 (ING U.S. data provided as of 9/30/2013)
2As of year-end 2013
3InvestmentNewsBD Data Center
4LIMRA U.S. Individual Life Insurance Sales in the U.S. 3Q 2013 Participant
5MyHealthGuidenewsletter rankings as of 2/11/2014; does not include most managed healthcare providers
What are the job responsibilities? Some of the specific responsibilities of this role include:
oManage day-to-day operational service delivery by providing direction, guidance and using SLAs and other key performance measurements to monitor and report on service delivery performance
oManage and maintain the BU's Performance Metrics requirements and participate in the regular Service Provider performance reporting process related to all outsourced services
oCollaborate with other organizational units within the Business Unit, other BU's and/or ING's ORO to ensure continuity of demand forecasting and the development of accurate and reliable service and resource requirements over time
oEnsure that Supplier Performance Metrics are met for: Delivery; Quality; Schedule attainment; Customer Satisfaction; Cost, including budget attainment and productivity; and, Performance including response times for business process cycle times, systems, and related support processes
oManage and work to minimize service delivery outages and to ensure that appropriate Service Provider recovery and contingency plans are in place to support the business
oManage programs to monitor the Service Provider's adherence and compliance to BU and/or enterprise level legal, regulatory, and licensing requirements of the business
oManage the Service Provider by acting as the the primary point of operational contact for service delivery; issue, incident, problem, and change management; and, overall business process service delivery is in accord with contractually committed SLAs. This may require coordination with other BUs to facilitate cross-BU integration and escalation as may be necessary
oDefine requirements and manage adherence of Service Providers to ING's standards for business/functional process execution
oDefine requirements and manage adherence to standard product architecture for all deployed Insurance, Annuity, Retirement, Employee Benefit or Retail Life product offerings
oManage service and product offerings (additions/deletions) for respective areas
oInterface with other BU's to coordinate process execution; completion of work activities and to manage resources effectively
oManage the execution of continuous improvement and/or other cost reduction opportunities within the BU through both BU and Service Provider teams
oActive participation in business process and related support system rationalization processes
oRecommend opportunities for process standardization, automation and alternative sourcing strategies/support
Address application issues impacted by mergers, acquisitions, and divestitures
oManage the delivery of projects, programs or other change initiatives for respective business processes, systems or support activities cb
Who is our ideal candidate? The ideal candidate for this operations position will be someone that is capable of leading a virtual team of analysts in a moderately technical environment. This manager is going to be expected to provide coaching and guidance regularly.
We are looking for:
- Someone with a Life Insurance background (preferred)
- capability of handling a fast moving environment that requires the utmost attention to detail
- Efficiently multi task
-strong interpersonal skills with the ability to work with others and independently
- Moderate level of experience with Microsoft products: Excel, Word and PowerPoint
We will consider a candidate in Minot, ND or Minneapolis, MN. cb
What else can we tell you? The Minot location has a casual work environment, a fun atmosphere as well as a fitness facility on-site.
In addition to a competitive salary and bonus plan, we offer:
o Medical and dental coverage for employees, their spouses, children and domestic partners.
o 401K Savings Plan with a dollar for dollar match for the first 6% of eligible pay, multiple investment options, and immediate eligibility and vesting after 4 years.
o Paid Time Off (PTO) bank of days for employees to use for any reason; 20 days in first full year of employment, 23 days beginning in the fifth year of employment.
o Health and dependent care spending accounts available. Company provided life insurance for employees; may purchase additional for self, spouses and children.
o Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and community service time.
o Opportunities for professional growth and much more!
ING U.S. is an equal opportunity employer and we are committed to maintaining a diverse workforce. ING U.S. has been recognized for many of our diversity practices: o ING U.S. has earned a perfect score in the Human Rights Campaign's annual Corporate Equality Index for seven straight years (2007-2013). o ING U.S. has received a Catalyst Award that honors exceptional initiatives from companies that support and advance women in business. o Diversity Inc Noteworthy Top 25 Companies (2011) o National Gay and Lesbian Chamber of Commerce, Financial Services Diversity Corporation of the Year, 2011 "
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